Privacy policy

Last updated: October 16, 2026

Project Q operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a comprehensive shopping experience (the “Services”). Project Q is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or conduct another transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in matters concerning the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use and disclosure of information described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations and other payment details.
  • Account information, including your username, password, security questions, preferences and account settings.
  • Transaction information, including items you view, place in your shopping cart, add to your wishlist, purchase, return, exchange or cancel, and your transaction history.
  • Communications with us, including information you provide when communicating with us, such as information submitted when making an enquiry to customer support.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interactions with the Services, such as how and when you browse or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us;
  • Automatically through the Services, including information from your device when you use our products or services or visit our website, and information collected through cookies or similar technologies;
  • From our service providers, including when we engage them to provide certain technologies or to collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the types of Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. We use your personal information to provide the Services, including to perform our contract with you; process your payments; fulfil your orders; remember your preferences and items of interest; send account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and otherwise manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, such as recommending products related to your purchase history. This may include using your personal information to tailor and improve the Services more effectively.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements for products or services to you on the Services or other websites based on products you previously purchased or added to your shopping cart, or other activities using the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate and act on possible fraudulent, illegal, unsafe or malicious activities; protect public safety; and keep our Services secure. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other login details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests, provide effective service and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, and to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • Sharing with Shopify, vendors and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
  • Sharing with business and marketing partners to provide marketing services and advertising to you. For example, through Shopify, we work with third-party services to support personalised advertising based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you are located, you may have the right to ask us not to share your information for targeted advertising and marketing based on your online activities across different merchants and websites.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or using the Services through social media widgets or login integrations.
  • Sharing with our affiliates or other members of our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy; to comply with any applicable legal obligations, including responding to subpoenas, search warrants or similar requests; to enforce any applicable terms of service or policies; and to protect or defend the Services, our interests, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located outside your country of residence, to provide and improve the Services for you. In addition, to protect, grow and improve our business, we use certain enhanced features provided by Shopify that incorporate data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information it collects about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of the information they contain. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, and there are no restrictions on our or third parties’ use of that information. Our inclusion of such links does not imply our endorsement of the content on those platforms or of their owners or operators, unless otherwise disclosed in the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “complete security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information to us through insecure channels.

How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute and apply only in certain circumstances, and in some cases we may lawfully decline your request.

  • Right to access / know. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request deletion of personal information we maintain about you.
  • Right to correct. You may have the right to request correction of inaccurate personal information we maintain about you.
  • Right to data portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Managing communication preferences. We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option provided in those emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to the exceptions and limitations in local law, you may also exercise the following rights:

  • Object to or restrict processing: You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
  • Withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent. This will not affect the lawfulness of processing based on consent before it was withdrawn.

You may exercise any of these rights through the methods provided in the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorised agent to submit requests to exercise your rights on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your requests in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision using the contact details below or to lodge a complaint with your local data protection authority. You can find a list of the relevant EEA supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside your country or region of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, as applicable, unless the destination has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights available to you, please call +852 5500 8167, email projectq18i@gmail.com, or contact us at Flat I, 18/F, Superluck Industrial Centre Phase 2, 57 Sha Tsui Road, Tsuen Wan,, 荃灣, New Territories Hong Kong SAR. For the purposes of applicable data protection laws, we are the controller of your personal information.