Terms of service

Terms of Service

By using the Project Q website or submitting an order, you agree to these Terms of Service and the policies listed on the website.

We make every effort to keep product information, images, specifications, prices and stock availability accurate. If there is an obvious error, an item is out of stock, payment cannot be confirmed, or there is another reasonable cause, Project Q may cancel or adjust an order before shipping. We will notify the customer and issue a refund where applicable.

All prices are displayed in Hong Kong dollars. Customers must ensure that their order, contact and payment information is correct and must use this website only for lawful purposes.

Natural wood cues may have normal variations in grain, colour, weight and feel. Second-hand consignment items are sold in the actual condition stated on the product page. If you have any questions about specifications or suitability, please contact Project Q before purchasing.

Unless otherwise stated, the Project Q name, logo, photos, text and page content on this website may not be reproduced or used for commercial purposes without consent.

To the fullest extent permitted by law, Project Q will not be liable for indirect losses arising from improper use of products, failure to follow product instructions or third-party services. These terms do not exclude any statutory consumer rights.

Project Q may update these terms for operational or legal reasons. Updated versions will be published on the website. If you need assistance, please contact Project Q through the Contact Us page on the website.