Shipping policy

Shipping and Pickup Policy

Project Q currently offers delivery within Hong Kong. Cues and cue cases can be paid for directly online.

Delivery charges within Hong Kong

  • Orders containing only Micro & Macro 3-tip packs: free delivery within Hong Kong. This applies to the 3-tip pack variant, not to three individually purchased 1-tip packs.
  • Orders containing only Micro & Macro tips and including a 1-tip pack, including orders combining 1-tip and 3-tip packs: a special Hong Kong delivery rate of HK$20 per order.
  • Orders for other small accessories, including other cue tips, chalk and cue care products: HK$30 per order. Orders combining Micro & Macro tips with other small accessories also cost HK$30 for delivery.
  • Any order containing a cue or cue case: HK$200 in total for SF Express delivery within Hong Kong, including orders combined with small accessories or Micro & Macro 3-tip packs. No additional small-accessory shipping charge applies.

Please check the delivery method, recipient details and shipping charge before paying.

Overseas orders

Eligible small accessories can be shipped to Macao, Taiwan, Singapore, Malaysia, Thailand, the United Kingdom, Australia, New Zealand and Canada. Shipping charges are shown at checkout according to the destination and order weight. Cues, cue cases and oil-based products are excluded from this overseas postal service. For these products or other destinations, please contact Project Q on WhatsApp before payment to confirm shipping arrangements and obtain a quote.

Order processing and store pickup

Orders are normally processed after payment and stock have been confirmed. Dispatch times vary depending on the item, stock availability, busy periods, adverse weather and logistics.

To collect your order, select “Pickup” at checkout. Pickup is expected to be available in 2–4 days after stock and your order have been confirmed.

You must still arrange pickup in advance via WhatsApp at +852 5500 8167. Wait for our ready-for-pickup notification, then visit the confirmed location at the agreed time with your order details. Please do not visit before receiving confirmation.

Ordering items that are not in stock

If an item needs to be ordered because it is not in stock, the estimated wait is around one and a half months. Please contact Project Q on WhatsApp first to confirm availability and ordering arrangements.

Recipient details and shipment enquiries

Customers must provide correct and complete recipient details. If redelivery is required because of an incorrect address, phone number or delivery arrangement, the customer is responsible for the related costs.

Once goods have been handed to the carrier, delivery times may be affected by the third-party logistics provider. If tracking information shows a problem, contact Project Q via WhatsApp at +852 5500 8167 or the website’s Contact Us page.